How to monitor the Luzmo platform status?

You can follow the real-time Luzmo platform status via our status page, follow recent releases in our changelogs or subscribe to our RSS feed.

Status page

Each component of the Luzmo platform is monitored in real-time by our third-party monitoring partner Pingdom, from locations around the globe. The status page reflects this real-time status without sign-off or action required from Luzmo staff. Current outages, incidents or planned maintenances are indicated in the top status bar.

The historical status of each component is reported for the last 30 days:

•   No downtime
•   More than 5 min. of downtime
•   More than 10 min. of downtime

Regional status pages

• If you have EU data tenancy (app.luzmo.com), you'll be using the services indicated with (EU)
• If you have US data tenancy (app.us.luzmo.com), you'll be using the services indicated with (US)
• If you're using a Virtual Private Cloud (VPC) offering, you have a dedicated status page. You can find it at status.luzmo.com/[domain of your VPC].

Response times

This section reports the average response times of the Designer and Core API, as measured by Pingdom from worldwide locations. The charts are embedded Luzmo charts. If these charts don't load, this is a good indication there is a general issue ongoing. Keep an eye out on the Incidents section for more information or reach out to us at support@luzmo.com

Incidents

This section reports on ongoing or closed incidents during the last 30 days. Incidents are opened in case of operational outages of the platform affecting a (significant) part of the user base. Status updates are posted as they become available. Check back frequently for updates. If you believe you have pertinent information available to help us resolve an ongoing incident, please reach out to us at support@luzmo.com.

Changelogs

You can see the changelogs for the Luzmo platform on this link. This provides detailed information about recent updates, bug fixes, and new features, helping you stay informed about changes that might affect your dashboards and workflows.

RSS feeds and API end points

To subscribe to incident updates, eg. in a Slack channel, or integrate with a third party monitoring or operations platform, eg. Pagerduty, you can use our RSS feed or API endpoints:

• RSS feed of (historical) incidents, via OpenRSS: https://openrss.org/github.com/cumulio/cumul.io-status/issues
• API endpoint for incidents: https://ba7ixit6v8.execute-api.eu-west-1.amazonaws.com/production/incidents
• API endpoint for live platform status: https://ba7ixit6v8.execute-api.eu-west-1.amazonaws.com/production/uptime (these feeds are independent of our domain name(s) in case of incidents related to our DNS system)